bi44 Privacy Policy

Overview

This Privacy Policy ("Policy") describes how bi44 ("we", "us", "our") collects, processes, stores and protects the personal information of users ("you", "Player") who access or use the bi44 platform at bi44.club. By registering for a bi44 account or using our services, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein.

bi44 is committed to handling your personal data responsibly and in accordance with generally accepted data protection principles. We collect only the information necessary to deliver and improve our services, verify player identity, process transactions, and comply with our internal policies. We do not sell your personal data to third parties.

Privacy at a Glance

1. Information We Collect

bi44 collects personal data across three main categories: information you provide directly, information generated automatically through your use of the platform, and information received from third-party partners such as payment processors.

Information You Provide Directly

• Registration data: mobile phone number, chosen username, date of birth, and preferred currency (BDT).
• Identity verification (KYC) documents: full legal name, NID card, passport or driving licence, and a selfie image where required.
• Support communications: any messages, chat transcripts or email correspondence you send to the bi44 support team.
• Financial data: bKash or Nagad wallet number, Rocket number, Upay number, or card details used for deposit or withdrawal. Payment credentials are not stored by bi44 — they are processed directly by the relevant payment provider.

Information Collected Automatically

• Device and browser data: device type, operating system, browser version, screen resolution and language preference.
• IP address and approximate geographic location derived from your IP (city or district level only — bi44 does not track precise GPS location).
• Session activity logs: pages visited, games opened, betting history, deposit and withdrawal timestamps, and session duration.
• Cookie and similar tracking data as described in the Cookies section of this Policy.

Information Received from Third Parties

• Identity verification results from KYC partners confirming the validity of documents you have submitted.
• Transaction confirmation data from payment providers such as bKash, Nagad and Rocket confirming deposit or withdrawal completion.
• Fraud and risk signals from third-party fraud prevention tools used to protect the bi44 platform from abuse.

2. How We Use Your Information

bi44 uses the personal data collected for the following purposes:

• Account creation and management: to register your account, verify your identity, process your deposits and withdrawals, and maintain your account settings and preferences.
• Service delivery and improvement: to operate the games, betting markets, and platform features you access; to diagnose technical issues; and to develop and test improvements to the platform experience.
• Security and fraud prevention: to detect and prevent fraudulent transactions, bonus abuse, account takeover attempts, and other prohibited activity on the platform.
• Customer support: to respond to your enquiries, resolve disputes, process responsible gaming requests such as deposit limit changes or self-exclusion, and maintain a record of support interactions.
• Promotions and communications: to notify you about relevant bonuses, tournaments, and platform updates where you have opted in to receive such communications. You may opt out of promotional messaging at any time via the support channel.
• Internal analytics: to analyse aggregated, anonymised platform usage patterns to help bi44 understand which products are most popular, how players navigate the site, and where improvements can be made. Individual players are not identifiable from these aggregate reports.

3. How We Store and Protect Your Data

bi44 stores personal data on secured servers. Access to personal data is restricted to authorised bi44 personnel and relevant third-party service providers who need access to deliver the services described in this Policy. The following table summarises our key data security measures:

Despite these measures, no system is entirely immune to security threats. bi44 will notify affected users without undue delay in the event of a data breach that poses a significant risk to their personal data, and will take immediate steps to contain and remediate the breach.

4. Sharing Your Information

bi44 does not sell, rent or trade your personal information. We may share limited personal data with the following categories of third party only where necessary to deliver the services you have requested:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard): to process your deposit and withdrawal transactions. These providers receive only the data required to complete the transaction and are bound by their own privacy and security policies.
• KYC and identity verification partners: to verify your age and identity documents when you submit them during the withdrawal or account review process. These partners process your documents under strict confidentiality obligations.
• Technology and infrastructure providers: hosting, server management and analytics service providers who operate the technical infrastructure underpinning bi44. These providers act as data processors under contractual obligations and do not use your data for their own purposes.
• Law enforcement and regulatory authorities: where bi44 is required to disclose personal data by applicable law, court order, or lawful request from a competent authority. bi44 will disclose only the minimum data required to comply with such requests.

In all cases where bi44 shares personal data with third parties, we ensure that appropriate contractual safeguards are in place to protect the confidentiality and integrity of your information.

5. Cookies and Tracking Technologies

bi44 uses cookies and similar technologies (such as local storage tokens and session identifiers) to enable core platform functionality, maintain your logged-in session, remember your language preference, and analyse how players navigate the site. Cookies do not contain your full name, payment credentials, or any sensitive personal data.

Types of Cookies Used by bi44

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in during an active session and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform features.
• Analytical cookies: used to collect anonymised data about how players interact with bi44, such as which pages are visited most frequently and how long players spend on each section. This data helps bi44 improve the platform experience.
• Preference cookies: used to remember settings you have selected, such as your language preference (English or Bengali) and any display preferences you have configured within your account.

Most modern mobile browsers allow you to manage or block cookies through your browser settings. Please note that blocking essential cookies will prevent certain bi44 features from working correctly, including the ability to stay logged in during your session.

6. Your Rights

As a bi44 user, you have the following rights with respect to your personal data held by bi44. To exercise any of these rights, contact the bi44 support team via the email address shown in the footer of this website:

• Right of access: you may request a copy of all personal data bi44 holds about you. bi44 will provide this within a reasonable time following identity verification.
• Right of correction: if any personal data bi44 holds about you is inaccurate or incomplete, you may request that it be corrected. bi44 will update your records promptly upon verification.
• Right of deletion: you may request the deletion of your personal data. Please note that bi44 may be required to retain certain data for fraud prevention, dispute resolution or internal record-keeping purposes, in which case full deletion may not be immediately possible.
• Right to withdraw consent: where bi44 processes your data on the basis of your consent (for example, promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: you may object to bi44 processing your personal data for direct marketing purposes. Upon receiving a valid objection, bi44 will cease such processing without delay.

bi44 will respond to all rights requests within a reasonable timeframe. Where bi44 is unable to action a request in full, we will explain the reason clearly in writing.

7. Data Retention

bi44 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by our internal policies. The following general retention periods apply: account registration data is retained for the duration of the account and for a period following closure; transaction records are retained for a minimum period to support dispute resolution and internal audit requirements; KYC documents are retained for the period required to maintain compliance with our identity verification obligations; support communications are retained for a period sufficient to resolve the relevant matter and maintain a service record.

When personal data is no longer required for any of the above purposes, bi44 will securely delete or anonymise it. Anonymised aggregate data derived from your account activity may be retained indefinitely for internal analytics, as it can no longer be linked to you as an individual.

8. Third-Party Links

The bi44 platform may contain references to third-party payment providers and game studios whose services are integrated into bi44. bi44 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service provider whose services you use in connection with bi44, particularly payment providers such as bKash, Nagad and Rocket, which operate their own independent privacy frameworks.

9. Changes to This Policy

bi44 reserves the right to update this Privacy Policy at any time. When material changes are made, the Effective Date at the top of this page will be updated. We recommend reviewing this Policy periodically. Continued use of bi44 following any update to this Policy constitutes your acceptance of the revised version. If you have concerns about any change to this Policy, contact the bi44 support team via the email address in the footer before continuing to use the platform.

10. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the way bi44 handles your personal data, please contact the bi44 support team via the email address displayed in the footer of this website. When submitting a data-related request, please include your registered mobile number, a description of your request, and any relevant account details so the team can process your request efficiently. All privacy enquiries are treated with strict confidentiality. Support is available 24/7.